Executive System for Automation of IT Process

Abstract

In an organization every employee is using the computer. They will need the technical support for installing software,
getting network printer installation, network shared folder for the group. They might get some problem with accessing the
system. To solve this kind of problem they need a system, to get the facility quickly without time delay. This system will
maintain the record of issue and solution. We can track the timing details to solve the particular system. We can restrict the
running the particular program in a system. For Eg. If Video player needs to be restricted to an employee, it can be
restricted in employee’s system using IT Help desk software system. All setting to the system can be done through this
software. All details store in sql database the automatic send to Email. This system is intranet based application that can be
accessed throughout the campus. This system can be used for the workflow of service request for the various facilities.
These requests will be sent to concerned people who are also valid users of the system to get resolution for their problems.